Shipping Policy


Shipping Policy

Refund and Returns Policy

Return Policy 

At this time, Ebonaiti only accommodates returns that are damaged during shipping.

Refund Policy

At this time, Ebonaiti mostly offers exchanges. Refunds are being processed on a case by case at this time.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item. There is a 7-day grace period starting from the time the package is marked as “ARRIVED” for a full refund or exchange to be considered. 

Order Cancellations

Cancellation requests must be received within 24 hours of purchase. Although the product might not be shipped, the inventory of orders and pre-orders are processed in our system and we are unable to accommodate any changes after 24 hours.

Please direct all questions and cancellation requests to decisiveorigin